Terms and Conditions

Welcome to Dhruva Cab!

These terms and conditions outline the rules and regulations for using Dhruva Cab’s Website and Our Cab Services, located at https://dhruvacab.com/.

This site is provided solely to assist Customers in collecting travel information, determining the availability of travel-related goods and services, making valid reservations or otherwise doing business with travel suppliers, and for any other purpose. is not for.

These Terms expressly supersede prior agreements or arrangements with you. The services provided by Dhruva Cab is a technology-based service that enables cab hire by passengers/passengers for inter-city travel or time and usage-based service within city limits across India through internet and/or mobile telecommunication devices. enables to take. , If you do not agree to these Terms, you may not access or use the Services.

User(s) eligibility

User(s) means any individual or business entity/organization legally operating in India or other countries, accesses and has the right to use the services provided by Dhruva Cab. Our Services are only available to individuals or companies that can enter into a legally binding contract under applicable law. Therefore, as per Indian law, the user should not be a minor; That is, the user must be at least 18 years of age to be eligible to use our services.

Dhruva Cab advises its users that while accessing the website/application, they should/should comply with the relevant laws. Dhruva Cab is not responsible for any possible consequences caused by your behavior while using the website/application. Dhruva Cab reserves the right to refuse service at all times.

Amendment to the User(s) Agreement

Dhruva Cab may change, modify, modify or update this Agreement from time to time without prior notice to the User(s) and the revised and rescheduled Terms and Conditions of Use effective immediately upon posting Will be If you do not comply with the changes, you should stop using the Service. Your continued use of the Services will indicate your acceptance of the changed Terms

Prohibited users

In addition to other restrictions set forth in the Terms of Service, you are prohibited from using the Site or its content:
soliciting others to do or take part in any unlawful act;
to violate any international, federal, provincial, or state rules, regulations, laws, or local ordinances;
infringing or infringing on our intellectual property rights or the intellectual property rights of others;
Harassment, abuse, humiliation, harm, defamation, defamation, humiliation, intimidation, or discrimination on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
to furnish false or misleading information;
To upload or transmit viruses or any other form of malicious code that may or may not be used in any way affecting the functionality or operation of the Service or any related website, other websites, or the Internet May go;
to collect or track the personal information of others;
to spam, fish, spider, crawl, or scrape;
soliciting others to do or take part in any unlawful act;
to violate any international, federal, provincial, or state rules, regulations, laws, or local ordinances;
infringing or infringing on our intellectual property rights or the intellectual property rights of others;
Harassment, abuse, humiliation, harm, defamation, defamation, humiliation, intimidation, or discrimination on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
to furnish false or misleading information;
To upload or transmit viruses or any other type of malicious code
For any obscene or immoral purpose; either
to interfere with or interfere with the security features of the Service or any related website, other websites, or the Internet.

Terms of Service

> After the completion of the journey, the customer is expected to fill up a duty slip stating his/her experience with Dhruva Cab, furthermore, this will serve as proof of service availed by you, whose Failure to do so will not entertain any complaint or dispute further. The drivers provided to you by Dhruva Cab will only drive as per the driving recommendations of the local transport authority. Parking fees, toll fees, state tax, entry fees, etc. are to be paid by the customer and the same will not be deducted under any of our discount offers/coupons, festival bonanzas, etc.
> The car air conditioner will not work on hilly roads and even when the vehicle is not in motion. The Customer is also not expected to request the Driver to turn on the air conditioner in the above cases.
> Any waiver is applicable only on the basic fare and additional charges such as tolls, taxes, charges for extra kilometers, if applicable, charges for extra hours spent, driver allowance, parking, and night charges, when not yet specified.
> The booked vehicle will be subject to availability. In a case where the booked car is not available on the day of travel, the customer will be provided with an alternative equivalent vehicle in the same segment as applicable.
> Once the booking is completed with Dhruva Cab a voucher will be sent through the e-mail provided by you to confirm your booking.
> Customers are expected to produce the vouchers provided to them while availing of our services. failing which Dhruva Cab reserves the right to cancel the booking. By creating a voucher, you agree to all of our terms and conditions set forth in the voucher.
> When a Customer presents a Booking Voucher previously granted to him, he has read and understood all the terms and conditions set forth herein and agrees to all of them.
> Airport pick/drop, railway pick/drop, and local car rental services are valid within city limits only. Any request for travel outside the station beyond city limits for the above-mentioned car rental services will entitle the Driver to refuse the services without any liability for a refund of the booking amount.
> Unless otherwise specified, all meter readings/distance/time calculations will be done at and from our vendors’ garages.
> Distances between two locations (points) mentioned on the website, whether it is an intercity distance or from vendor garages etc., are approximate. Actual distances may vary depending on the exact geographical location of the points in question.
> In case of a delay (for whatever reason) exceeding 30 minutes from the scheduled pickup time, the customer is liable to pay the waiting fee.
> The customer is liable to pay for any distance traveled and additional hourly charges, if applicable. Any unscheduled changes will incur additional charges if applicable.
> All bookings under consideration are on a calendar day basis i.e. from 12:00 midnight to 12:00 midnight. For example, for a cab booked for January 1st where the pickup time is 5:00 PM. Booking will be valid till 1st January at 11:59 PM. And not January 2 at 5:00 pm.
> Cabs booked for outstation (any or all one-way, round trip, and multicity) cannot be used for local travel. For example, if a customer books a cab from Ahmedabad to Mumbai then to Pune, and back to Mumbai for a total period of 3 days, and his predefined km range is 750 km and he returns to Ahmedabad on the second day and has One day remaining with the remaining km limit of 50, yet he is not entitled to consume this 50 km for local travel in Mumbai (source city), though the subscriber is traveling from Mumbai to any other city outside the city limits. can travel in (say, Thane) and consume the remaining 50 km or more by paying extra charges.
> One-Way Car Rental Services all travel charges such as tolls, taxes, etc. are applicable when the vehicle returns to its origin (garage) after dropping off the customer at his destination. For example, if a customer avails one-way car rental service from Ahmedabad to Mumbai, he will have to pay all applicable charges on his return from Mumbai to Ahmedabad. The total charges to be borne by the customer for this return journey will be slightly less than the charges for the first journey i.e. Ahmedabad to Mumbai.

> If necessary, the customer can revise his booking from one side to the other or from one side to the multi-city during his journey. Request for modification mentioning CRN number and reason for modification has to be made by reaching support team at Dhruva Cab at 97253 98826. Whether or not to amend as per the customer’s request is entirely up to our support team. If the modification request by the customer is approved by our support team, they will guide the driver on the difference amount to be paid so that the modification can be made genuine. OurThis amount shall be paid in cash to the Driver immediately after the modification is made by the Team, failure to do so will not make the requested modification a reality.
> All additional charges to the customer for all types of travel (one-way, round-trip, and local) such as driver allowance, tolls, taxes, charges for extra kilometers, if applicable, charges for extra hours spent, Parking fee, night fee, and other charges mentioned on the voucher.
> Transfers with unspecified distance coverage shall include only a one-way transfer from the airport or railway station to the same place or vice versa. Such bookings do not include pick-up or drop from multiple locations.
> Dhruva Cab cannot be held liable for any loss, damage, bodily injury, etc. caused to the customer while availing of its services.
> In case of any misbehavior or misbehavior by the driver, the customer should immediately report to Dhruva Cab’s support team at 97253 98826 and share the experience by mentioning the booking reference number.
> Dhruva Cab cannot be held liable for any loss, damage, or delay caused to the customer due to unforeseen events.
> In no event shall Dhruva Cabs’ entire liability for any loss or damage caused by the cab services or in case of a valid refund claim exceed the booking amount paid by the customer.
> In case of any dispute, the parties agree to the exclusive jurisdiction of the courts of Vadodara, Gujarat.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.